Delete my account and data

You can delete your MyTripWise account and all associated data at any time, from the website or the Android app (it is the same account). Deletion is permanent.

How to do it

1. Sign in to your account (website or app).
2. Open My account › Security, then “Delete my account” and tick the confirmation.
3. A confirmation email is sent to the account address; the link is valid for one hour.
4. Open the link and confirm: the account is erased immediately and an email confirms it.

What is erased

Your account and credentials, your trips and their monitoring, saved passports (first name, last name, age band, country, expiry date), your preferences, your connections with other travellers, your help requests and your device notification subscriptions.

What may be kept

Only items that no longer identify you: the record of your cookie choice (no IP address, detached from your account) and aggregated statistics without names. No passport number has ever been stored.

No longer have access to your account?

If you can no longer sign in (lost password, changed address), start by resetting your password; otherwise write to us from the page Contact